Refund policy

The $1.00 fee for the 7-day trial is not refundable, unless the law of your country says otherwise (see section 5).

Payments for the 4-week, quarterly and annual plans are final once the period has started. If something went wrong, write to us within 30 days of the charge and tell us what happened. We look at every request fairly.

We always refund:

• a renewal charged after you sent a cancellation request;
• a charge made twice by mistake, or for the wrong amount;
• a period in which the service did not work for you because of a fault on our side that we could not fix.

Email [email protected] from the address you signed up with, with the date and amount of the charge. Approved refunds go back to the card or account you paid with, through our payment partner Dodo Payments. They usually show up within 5 to 10 business days, depending on your bank. Currency conversion fees charged by your bank are not something we can refund.

Cancelling stops future charges. You keep access until the end of the period you paid for, and that period is not refunded. Use the cancellation form to cancel.

You can withdraw from a purchase within 14 days by emailing [email protected]. Because you asked us to start the service right away, we refund what you paid minus an amount for the service you already had, in proportion to the time used.

Please talk to us before disputing a charge with your bank. We can usually fix it faster. While a dispute is open, we may pause the account it concerns.